Profile & Account
How do I sign up for the arteficius.com newsletter?
If you are a member of the Arteficius community, you will be automatically registered to our newsletters.
If not, you can also register on our footer menu.
At the bottom of emails from Arteficius, you have the option to Manage Preferences.
Click on this option to opt in/out of any marketing emails.
If not, you can also register on our footer menu.
At the bottom of emails from Arteficius, you have the option to Manage Preferences.
Click on this option to opt in/out of any marketing emails.
How do I create a trade account?
To create a trade account on Arteficius, simply sign up and enter your company information. Our team will verify your details and contact you within 24 hours to set up your account
What is the Arteficius "community"?
Arteficius is a community of design lovers and trade professionals who want to discover beautiful furniture, accessories and lighting.
How do I delete my account?
First of all, we would be sorry to see you go! If you would like to delete your Arteficius account, please contact your Arteficius project consultant.
They will be able to help you process your request. If you are not sure who your project consultant is, please contact Customer Support at info@arteficius.com.
They will be able to help you process your request. If you are not sure who your project consultant is, please contact Customer Support at info@arteficius.com.
I think someone has used my account, what should I do?
Please check our privacy policy which will give you advice on how to keep your account safe.If you continue to have any problems, please submit a support request to our Customer Service team (info@arteficius.com) who are more than happy to help with any issues.
Orders, Deliveries and Returns
How can I place an order?
Products that can be purchased directly from brands hosted on arteficius.com have an "Add to cart" button. When you wish to buy a product, simply click on the "Add to cart" button and the product will be added to your shopping cart.
You will then have the option to continue shopping or proceed to checkout. When you have completed your online order on arteficius.com and the payment has gone through for your item(s), you will receive an email confirmation.
Once your order has been processed and the items have shipped, you will get another email confirmation.
You will then have the option to continue shopping or proceed to checkout. When you have completed your online order on arteficius.com and the payment has gone through for your item(s), you will receive an email confirmation.
Once your order has been processed and the items have shipped, you will get another email confirmation.
What can I do if something is wrong with my order?
Please submit a support request to our Customer Service team on info@arteficius.com who are more than happy to help with any issues.
How can I amend an order?
We are committed to meeting our delivery promises. Therefore, we cannot add new items to orders that have already been paid and processed. Please, place a new order in this case.
How can cancel an order?
If you wish to cancel an order before the order has been processed please email us at info@arteficius.com as quickly as possible quoting your order reference number.
If the order has already been acted upon you will need to follow the instructions in ‘About returns and refunds' in our Terms and Conditions
If the order has already been acted upon you will need to follow the instructions in ‘About returns and refunds' in our Terms and Conditions
Why do I have to wait for production of my order?
Where an item is labelled made to order this means that this item will be made specifically for you by the supplier.
What are the products lead times?
Items that you buy through arteficius.com will have different delivery methods, times and prices, depending on size, supplier and whether it is already manufactured or it is manufactured upon order.
From the date on which you place your order, items that are in the manufacturer’s stock can typically take 1 week to deliver.
Made to Order items can typically take 8 to 12 weeks or longer to deliver.
These timings are shown here as a guide: please refer to the actual expected delivery dates for your Products which will be displayed on our website Product pages,at the website checkout and on our quotations for customers purchasing Products through other means.
Your final shipping price will be clearly indicated at checkout.If you have any queries just submit a support request.
Delivery restrictions may apply,so be sure to read the product information before you make a purchase.Please refer to our Terms of Sale for full terms and conditions regarding delivery and installation.
From the date on which you place your order, items that are in the manufacturer’s stock can typically take 1 week to deliver.
Made to Order items can typically take 8 to 12 weeks or longer to deliver.
These timings are shown here as a guide: please refer to the actual expected delivery dates for your Products which will be displayed on our website Product pages,at the website checkout and on our quotations for customers purchasing Products through other means.
Your final shipping price will be clearly indicated at checkout.If you have any queries just submit a support request.
Delivery restrictions may apply,so be sure to read the product information before you make a purchase.Please refer to our Terms of Sale for full terms and conditions regarding delivery and installation.
Which countries do you deliver to?
Most of our products do ship worldwide - please refer to the product page for more information about where the product ships to.In the event a product does not ship to you but you’d really love the product - please send us an email to info@arteficius.com and we can provide a quote to have it sent over to you.
How do I know if my order has shipped?
You will receive an email from us as your order has shipped. Sometimes, when you have ordered multiple items, your order might ship in several different packages. You will receive an email every time that a package has been sent to you with details about the items that it contains.
Can I return an order?
We are unable to offer refunds or exchanges once an order has been placed if:
- The item is a made-to order item.
- The order has been put into production per the customer's individual specifications eg. a specific finish or upholstery colour.
We apologise for any inconvenience this may cause, but rest assured, your item will be expertly crafted from the finest materials just for you.
- The item is a made-to order item.
- The order has been put into production per the customer's individual specifications eg. a specific finish or upholstery colour.
We apologise for any inconvenience this may cause, but rest assured, your item will be expertly crafted from the finest materials just for you.
The estimated production time and delivery time has passed and I have not received my order. What do I do?
We are sorry you have not yet received your order. We provide estimated production time frames to give you guidance on when your order is expected to arrive.
However, there are sometimes circumstances beyond our control which means that they are subject to change. We work hard with our suppliers to ensure that delays are kept to a minimum. That said, they are sometimes unavoidable.
We will try to give you as much notice as we can if a delay has affected your order. If you would like an update on your order status, please email us at info@arteficius.com
However, there are sometimes circumstances beyond our control which means that they are subject to change. We work hard with our suppliers to ensure that delays are kept to a minimum. That said, they are sometimes unavoidable.
We will try to give you as much notice as we can if a delay has affected your order. If you would like an update on your order status, please email us at info@arteficius.com
What do I do if my item arrives damaged?
Firstly, please contact info@arteficius.com to advise of the problem within 48 hours of receipt of your product(s). Please provide us with photographs of the damage to enable us to facilitate the right course of action for you.
We will then advise how to move forward with the return of your product(s).
When sending any item back to us, it is important that you save all the original packaging.
Please make sure it is packaged as it was when it arrived with you. If the packaging was damaged, extra packaging may be required. Customer services are on hand to give guidance on this.
We will then advise how to move forward with the return of your product(s).
When sending any item back to us, it is important that you save all the original packaging.
Please make sure it is packaged as it was when it arrived with you. If the packaging was damaged, extra packaging may be required. Customer services are on hand to give guidance on this.
Procurement & Furniture Sourcing
I am a trade professional and looking for buying furniture in bulk. Can you help?
Create a trade account on Arteficius by signing up and entering your company information. Our team will verify your details and contact you within 24 hours to set up your account.
Can I access trade discounts?
In order to receive up to 35% discount off your order, create a trade account on Arteficius by signing up and entering your company information. Our team will verify your details and contact you within 24 hours to set up your account.
Where can I find technical information & fabric sheets for a product?
You can download the available files from the product page under ‘Files’, beneath the product image.If you don’t see any files for download, send us a message and we will share the information with you.
Payment and Prices
What payment methods do you accept?
When an item is purchased on arteficius.com we accept Visa and MasterCard through PayPal.
When will I be charged?
When an item is purchased on arteficius.com we accept Visa and MasterCard through PayPal.
Is your site secure?
Rest assured that our site is secure and you can shop safely. When you enter the checkout stage you will notice that the browser switches to secure mode (a little padlock appears somewhere on the browser screen). This guarantees that your card details are being encrypted and cannot be seen by anyone.We do not store any card details on our website.
Why is my payment declined?
If your payment is declined it means that your bank did not allow a charge on your card. If possible try another card.If the problem is not resolved you could contact your bank and they should be able to provide you with the reason for the decline.
For Suppliers
How do I join as a supplier?
To become a supplier of Arteficius, get in touch on info@arteficius.com. Our team will review your request and verify your details and get in touch with you, usually within 24 hours!
How do buyers on the platform view my prices?
arteficius.com is available for anyone to have a look and explore the different suppliers that we partner with on our platform and purchase products at their RRP prices. However, unless they are arteficius.com trade membership they are not able to see trade prices and benefit of trade discounts. Arteficius trade members are vetted when they request to join. This is so we can guarantee that they are trade only.
What is Arteficius, how does it benefit my business?
Powering thousands of interior design professionals, arteficius.com is used by designers to deliver seamless design projects, on time and within budget. Joining the Arteficius supplier community, a selection of your catalogue will be added to our online FF&E library to inspire and be purchased by thousands of design lovers and professionals around the world.
Who is allowed to buy on arteficius.com?
Whilst arteficius.com is open for private customer and trade professionals alike to browse and shop, our reserved trade area is strictly business to business. This means that only interior designers, architects, property developers, and other professionals delivering interiors projects will have access to the arteficius.com reserved trade area and pricing.
How does Arteficius vet trade buyers?
Only users with a registered Arteficius Trade Membership can access arteficius.com and request quotes. All prospective buyers are required to complete a membership request form.
As part of the membership request process all applicants must provide a company number,website and/or VAT number. We use a registered online VAT checker to check company registration numbers. If the information supplied is adequate then the applicant will receive a call from the arteficius.com buyer engagement team to establish whether they should be granted an account.If sufficient information is not supplied then we would request more information or reject the request. Some buyers on the platform who do not appear to have the required information (website, VAT number and/or company number). If this is the case then a member of the arteficius.com vetting team will have verified them by a trade referral and through viewing examples of their work and/or a professional portfolio.
As part of the membership request process all applicants must provide a company number,website and/or VAT number. We use a registered online VAT checker to check company registration numbers. If the information supplied is adequate then the applicant will receive a call from the arteficius.com buyer engagement team to establish whether they should be granted an account.If sufficient information is not supplied then we would request more information or reject the request. Some buyers on the platform who do not appear to have the required information (website, VAT number and/or company number). If this is the case then a member of the arteficius.com vetting team will have verified them by a trade referral and through viewing examples of their work and/or a professional portfolio.
Procurement
What is procurement in interior design?
The procurement consultant will make sure that the highest level of quality is delivered in the most reasonable amount of time without the stress and time waste for the client.
The procurement department within the interior design team will communicate with all suppliers regarding specifications, ordering, quality inspections, coordination, delivery and financials.
In this stage, everything is examined, and nothing is left to chance. Every furniture finishes, every fabric details or colour specification is recorded and registered. Every item price is checked and showed clearly to the client. Each detail of the item must be specified and priced.
The actual procurement or purchasing of the items happens after the design is created, presented and approved by the client.
The procurement department within the interior design team will communicate with all suppliers regarding specifications, ordering, quality inspections, coordination, delivery and financials.
In this stage, everything is examined, and nothing is left to chance. Every furniture finishes, every fabric details or colour specification is recorded and registered. Every item price is checked and showed clearly to the client. Each detail of the item must be specified and priced.
The actual procurement or purchasing of the items happens after the design is created, presented and approved by the client.
What does FF&E or furniture procurement mean?
FF&E is an acronym for furniture, fixtures and equipment. FF&E or Furniture Procurement is the sourcing, budgeting, purchasing, delivery and installation of furniture, fixtures and equipment in any hotel, luxury residential, commercial and workplace projects.
FF&E products are all the loose items of furniture and lighting that are not fixed directly to the building, including products such as sofas, chairs, tables, beds, headboards, table lamps, curtains, accessories, etc.
FF&E products are all the loose items of furniture and lighting that are not fixed directly to the building, including products such as sofas, chairs, tables, beds, headboards, table lamps, curtains, accessories, etc.
What does procurement mean in interior design?
The procurement consultant will make sure that the highest level of quality is delivered in the most reasonable amount of time without the stress and time waste for the client.
The procurement department within the interior design team will communicate with all suppliers regarding specifications, ordering, quality inspections, coordination, delivery and financials.
In this stage, everything is examined, and nothing is left to chance. Every furniture finishes, every fabric details or colour specification is recorded and registered. Every item price is checked and showed clearly to the client. Each detail of the item must be specified and priced.
The actual procurement or purchasing of the items happens after the design is created, presented and approved by the client.
The procurement department within the interior design team will communicate with all suppliers regarding specifications, ordering, quality inspections, coordination, delivery and financials.
In this stage, everything is examined, and nothing is left to chance. Every furniture finishes, every fabric details or colour specification is recorded and registered. Every item price is checked and showed clearly to the client. Each detail of the item must be specified and priced.
The actual procurement or purchasing of the items happens after the design is created, presented and approved by the client.
What is a procurement fee in design?
A procurement fee is a cost for an interior designer to complete any work associated with the management of vendors to ensure that client item are delivered on time and according to specifications.
What is interior design sourcing?
One of the most creative and challenging phases of every interior design and interior decorating project is product sourcing. Sourcing commences when the designer begins the process of finding, compiling, and recommending finishes, fixtures, and furniture.
Still got questions?
E-mail us at info@arteficius.com
